Refund and Returns Policy

The Original Rigid Mock Scrape Rope

1. Returns

1.1 Eligibility for Returns You may initiate a return within 30 days from the date of purchase for eligible products. To be eligible for a return, the item must be unused, in the same condition you received it, and in the original packaging.

1.2 Non-Eligible Items The following items are not eligible for return:

  • Personalized or customized products.
  • Digital goods (e.g., downloadable software or digital subscriptions).
  • Items marked as final sale or non-returnable.

2. Refunds

2.1 Refund Process Upon receiving and inspecting your returned item, we will process your refund. Refunds will be issued to the original payment method or, if preferred, as store credit.

2.2 Refund Timeline Refunds will typically be processed within 7-10 business days from the date we receive your returned item. Please note that your bank or payment provider may require additional processing time.

3. Return Shipping

3.1 Return Shipping Costs Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or product defect).

3.2 Return Instructions To initiate a return, please contact our customer support team at Sales@premiersyntheticsscents.com. They will guide you through the return process and provide you with a return authorization number if necessary.

4. Exchanges

We currently do not offer exchanges. If you need a different item, please return the original item for a refund and place a new order for the item you want.

5. Contact Information

If you have any questions or need assistance with your return or refund, please contact us at [Provide Contact Information].

6. Policy Changes

We reserve the right to update or modify this return and refund policy at any time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting.

By making a purchase on our website, you acknowledge and agree to this return and refund policy.

1.1 Eligibility for Returns You may initiate a return within 30 days from the date of purchase for eligible products. To be eligible for a return, the item must be unused, in the same condition you received it, and in the original packaging.

1.2 Non-Eligible Items The following items are not eligible for return:


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